FAQs
Find the answers to the most common questions about our products, orders, and shipments here. If you need further assistance, write to us at 2disaster3d@gmail.com.
What products does 2Disaster3D manufacture?
We design and manufacture decorative pieces using 3D printing, including relief art and custom projects. The specific characteristics, dimensions, materials, and contents of each item are indicated on its product page.
How are the 3D art pieces made?
Each piece is printed layer by layer in our workshop, inspected, and assembled before the order is prepared. It is not a flat print: the relief is part of the design itself.
Are the products inspired by characters official merchandise?
Unless expressly stated otherwise in the product description, these are handcrafted creations inspired by popular culture and are not official products, nor are they affiliated with the owners of the brands or characters depicted.
How long does it take to prepare an order?
The usual preparation time is 1 to 3 business days. This may be longer for custom products, special commissions, or during periods of high demand; in such cases, you will be informed before confirming the order or on the product page itself.
Where do you ship to?
Automatic purchasing is available for mainland Spain and the Balearic Islands. Shipping to the Canary Islands, Ceuta, and Melilla is temporarily unavailable through the automatic checkout process; please contact us in advance to check availability and costs.
How much does shipping cost?
In mainland Spain, it costs €6.99 and is free for orders of €55 or more. In the Balearic Islands, it costs €14.99 and is free for orders of €90 or more. You can check all the details in our Shipping Policy.
How can I track my order?
Once your order has been shipped, you will receive the available tracking information via email. You can also use the Track Order page.
Can I request a custom piece?
Yes. Use the Request a Quote form and include as many details as possible. Submitting the form does not commit you to a purchase: we will review your request and inform you of the feasibility, price, timeline, and shipping before confirming the order.
How is shipping calculated for bulky or custom items?
It may require a specific rate depending on dimensions, weight, destination, and packaging. If this is the case, the cost will be communicated to you before you confirm the order.
Do helmets or other decorative pieces offer protection?
No. Unless expressly indicated otherwise, 3D printed pieces are for decorative or cosplay purposes and are not protective equipment or products certified to protect against impacts.
Can I return a product?
Consult the deadlines, conditions, and exceptions—including those applicable to custom items—in our Return and Refund Policy.
What should I do if my order arrives damaged or is incorrect?
Contact us as soon as possible at 2disaster3d@gmail.com and include your order number and clear photographs of the product and packaging. We will review the case and provide you with a solution.
How should I take care of a PLA piece?
Avoid prolonged exposure to the sun, heat sources, intense humidity, and water. To clean it, use a soft, dry cloth and do not use abrasive products.